Our client did not have a local presence in the Philippines and that makes impossible to establish a direct connection without any assistance.
Because of the fact that client had to share communication lines with other users, the ASR* (Answered Seizure Ratio) — the percentage of successfully connected calls — remained low.

Case:

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Solution:

Results:

This time, our client wanted to enter Philippines market. They chose bulk calls as their primary traffic generation channel. Bulk calls are fast and allows them to reach their target audience and generate interest.

"Special thanks to managers, for prompt communication at any time. We tested about 20 routes and chose the ideal one for our traffic. I wish your team development!"

Marcelo Caldas

Affiliate Marketing Specialist

was spent to set up the routing through a direct operator.

Only
1 day

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2.

Thanks to direct cooperation with the direct VoIP providers and operators, Mamonty's team found out a large amount of direct routes with stable connection
Analytilists took into consideration all the client's requirements and set the routing on the day of the request

active trunks we've found out

was answer rate

minutes was daily traffic

Goal - organize the operation of the call center and streamline internal employee communication.
Ensure high-quality and, most importantly, reliable connectivity.
Optimize costs and resource usage.

With Mamonty, the company implemented regional virtual phone numbers and outbound call services. The organization chose to connect via a SIP trunk using a physical connection.
According to corporate policy and internal IT security standards, the company is permitted to connect telephony services from external providers at the boundary between its corporate IP network and internal phone system.
As a result, the client’s equipment was connected to Mamonty’s network in the data center. Through this dedicated VPN channel (with guaranteed quality), the company successfully integrated all required telephony services into its internal network.

Case:

Problem:

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Results:

Global European software solutions provider enters Latin America's IT market

"Thanks to the Mamonty service. The guys did everything to find a stable and high-quality channel for us. We'll work together again!:)"

CEO

Setting up the SIP trunk and services took just one day.

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2.

3.

of clients paid in the 1st month

was answer rate

was increased autogenerated traffic capacity

Autogenerated outbound calls and call-center manager calls were going through the same routing path, causing congestion and inconsistent call quality. The majority of outbound traffic was directed to Mexico, where the existing provider offered expensive and unstable routes. Automated dialer traffic impacted the performance of the live call-center system, resulting in delays and dropped calls.

A separate SIP trunk was deployed specifically for human-handled calls, isolating the load and ensuring stable manager outbound traffic.
Mamonty integrated with a direct Tier-1 Mexican carrier, reducing the per-call rate and ensuring more reliable delivery.
Failover routes, quality monitoring, and automated rerouting were added to avoid congestion or carrier filtering.

Case:

Problem:

Solution:

Results:

Mamonty created a separate call-center configured routing for autogenerated calls and outbound calls for managers. Setting a separate cost-efficient routing via direct Mexican vendor and providing valid caller ids.

"New SIP trunk setup made an immediate impact. Costs dropped, answer rates went up, and both our call-center and dialer finally run smoothly. Exactly the upgrade we needed."

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reduced costs to Mexico direction

decreased dropped calls

for month is overall operational cost savings